We accept returns for any reason and will issue a refund or store credit. Any item purchased online can be returned to our warehouse. Orders may be returned within 14 days for a refund. Visit the Return Portal and enter your order number and email address for instructions. Return costs are not covered by Mèntriale.

Return Conditions:

• Products must be returned within 14 days of delivery.
• Items must be unworn and unwashed.
• All original Mèntriale tags must be attached.
• For hygiene reasons, underwear briefs, bodies, swimwear, facemasks, pierced jewelry, and earbuds cannot be returned or exchanged unless faulty.
• Items should be undamaged, unaltered, unsoiled, and unused, and where possible, labels or tags must remain intact and attached. The original packaging should be included.

Exchanges and Refunds

We offer exchanges or refunds for defective products. Unworn items in their original condition and packaging, with a completed return form, are eligible for exchange.

Customers are responsible for return costs. Refunds and exchanges are only available for items returned within 14 days of delivery. Items showing non-manufacturing damage will not be accepted. Clear size measurements are available for each garment.

Certain items like underwear briefs, bodies, swimwear, face masks, earbuds, and pierced jewelry cannot be returned or exchanged. Refunds are processed within 7 to 10 business days after approval.

Late or Missing Refunds

If you haven’t received a refund, first check your payment account. Processing time may vary. If you still haven’t received your refund after contacting your payment providers, email; info@mentriale.com 

Refund Method

Refunds will be issued to the original payment method and card (except for gift cards and e-gift cards, which will be refunded onto a new gift card). Shipping charges and sales tax on shipping are non-refundable.

Faulty Items

Products are returnable if they fail to meet their life expectancy and are covered by our warranty policy. Items damaged due to misuse are not returnable. Return costs for faulty items are covered by Mèntriale and we will offer a refund or exchange.

Damaged Goods During Shipment

Inspect items upon delivery. Report any delivery damage within 14 days. For damaged items, send a email to; info@mentriale.com and send us your order number and email address for instructions. Return costs for damaged items are covered by Mèntriale, and we will offer a refund or exchange.