After you make a purchase on your website. It will take some time for your order to be progressed. When your order will be on your way, you will recieve a mail from us with a option to track your package. With insight what process your package is facing!
Each zone represents a couple of countries with all different shipping costs. These are the following Zones.
Europa Zone 1; Belgium, Germany, The Netherlands, Spain. Shipping cost; €7,99,- (Free over €100)
Europa Zone 2; Austria, Denmark, France, Luxembourg, Portugal. Shipping cost; €12,50,-. (Free over €150)
Europa Zone 3; Czech Replubic and Slovakia. Shipping cost; 17,50,-. (Free over €200)
Europa Zone 4; Estland, Finland, Greece, Hongary, Ireland, Croatia, Letland, Poland and Slovenia. Shipping cost; €20,00,-. (Free over €250)
We ship only within Europe. We are currently busy working to ship worldwide
Your order will be shipped from a Mèntriale warehouse within 2 business days. After that, it will be in transit via postal service for a few more days, depending on its final destination.
Yes, your order can be cancelled or changed it has been placed. It must be reported to us within 3 hours of purchase. This can be done by sending an email to info@mentriale.com. Otherwise, the ordered product will go towards the given adress.
The different payment methods accepted on our website are: PayPal, iDeal, Mastercard Creditcard, Visa Creditcard.
At the check-out, you will get a option to utilize your discount code. Provided it has not yet expired.
How do I return or exchange an item?
Request a return by sending us an email with the order number [info@mentriale.com], that way we are aware of it.
Returns are possible as long as they meet the return requirements. If these requirements have not been taken into account, we cannot issue a refund. The return requirements will be personally send to you when requesting a return.
Please note that return shipments are at your own expense.
What should I do if I receive a damaged or incorrect item?
Request a return by sending us an email with the order number [info@mentriale.com], and pictures of the damaged product.
Returns are possible as long as they meet the return requirements. If these requirements have not been taken into account, we cannot issue a refund. The return requirements will be personally send to you when requesting a return.
If the return meets the requirements you will recieve a return label.
Please note that we have the right to keep the orders and not give a refund/ new item if there are any signs of abusing this system to recieve a free shipping label.
Click the account icon on the top right on our website. In order for you to create a account, you will have to fill in a couple information.
With a Mèntriale account, you have access to the Trophy Road. You also have insight into certain processes such as purchase history and automatically entered data.
Please note that if you want to be able to buy pre-released Exclusives (Rare variant of one product which drops 48h before every collection), you need to have a Mèntriale account
We can delete your account whenever you want us to delete it. Send us an email at info@mentriale.com and we will delete your account.
